Discovering the Soul of Service The Nine Drivers of Sustainable Business Success eBook Leonard L Berry ebook VVR

Discovering the Soul of Service The Nine Drivers of Sustainable Business Success eBook Leonard L Berry Kostenlose Bücher ICN

Discovering the Soul of Service The Nine Drivers of Sustainable Business Success eBook Leonard L Berry Kostenlose Bücher Discovering%20the%20Soul%20of%20Service%20The%20Nine%20Drivers%20of%20Sustainable%20Business%20Success%20eBook%20Leonard%20L%20Berry

ICN

Discovering%20the%20Soul%20of%20Service%20The%20Nine%20Drivers%20of%20Sustainable%20Business%20Success%20eBook%20Leonard%20L%20Berry

Kostenlose Bücher Discovering the Soul of Service The Nine Drivers of Sustainable Business Success eBook Leonard L Berry ICN

The Acorn People eBook Ron Jones lesen XVY

This wise and inspiring book by Leonard Berry, moves far beyond his pioneering work in services marketing and service quality to explain how great service companies meet their toughest challenge sustaining long-term success.

In a world where customers regard flawless products as a given, service is the key differentiator between competitors in any field.

From Berry's exacting study of fourteen mature, highly successful, labor-intensive companies comes an astonishing revelation the single most important factor in building a lasting service business is not a matter of savvy business practice, but of humane values. In all fourteen award-winning companies -- Bergstrom Hotels, The Charles Schwab Corporation, Chick-fil-A, The Container , Custom Research Inc., Dana Commercial Credit, Dial-A-Mattress, Enterprise Rent-A-Car, Midwest Express Airlines, Miller SQA, Special Expeditions, St. Paul Saints, USAA, and Ukrop's Super Markets -- values-driven leadership connects with strategic focus, executional excellence, control of destiny, trust-based relationships, generosity, investment in employee success, acting small, and brand cultivation to drive customer satisfaction, innovation, and growth. Dedicating a chapter to each of these nine drivers, this book is the most far-reaching and insightful vision ever presented of the principles and step-by-step actions that continuously bring success to life in a company.

Berry's comprehensive model reveals the soul that underlies the strategies and day-to-day operations of great service companies, guiding the thousands of daily decisions of individual employees. Clear, compelling, pathbreaking, Discovering the Soul of Service is essential reading for managers everywhere.
ebook,Leonard L. Berry,Discovering the Soul of Service The Nine Drivers of Sustainable Business Success,Free Press,BUSINESS ECONOMICS,BUSINESS ECONOMICS / Customer Relations,BUSINESS ECONOMICS / Management,BUSINESS ECONOMICS / Marketing / General,Business,Business Economics/Management - General,Business Economics/Marketing - General,Business Economics/Reference - General,Business management,Business / Economics / Finance,Business/Economics,CUSTOMER SERVICE,Case studies,Customer Relations,Customer services,Customer services - Management,Customer services - Management - Case studies,Customer services;Management.,Customer services;Management;Case studies.,General,General Adult,Management,Management - General,Marketing,Non-Fiction,Organizational theory behaviour,Reference - General,Service industries,Service industries.,United States,BUSINESS ECONOMICS / Reference,Business Economics / Customer Relations,Business Economics / Management,Business Economics / Marketing / General,Customer Relations,Management - General,Reference - General,Business / Economics / Finance,Customer Service,Case studies,Customer services,Management,Service industries,Business Economics,Business/Economics,Industrial Studies General,Business management,Organizational theory behaviour

Discovering the Soul of Service The Nine Drivers of Sustainable Business Success eBook Leonard L Berry Reviews :

This wise and inspiring book by Leonard Berry, moves far beyond his pioneering work in services marketing and service quality to explain how great service companies meet their toughest challenge sustaining long-term success.

In a world where customers regard flawless products as a given, service is the key differentiator between competitors in any field.

From Berry's exacting study of fourteen mature, highly successful, labor-intensive companies comes an astonishing revelation the single most important factor in building a lasting service business is not a matter of savvy business practice, but of humane values. In all fourteen award-winning companies -- Bergstrom Hotels, The Charles Schwab Corporation, Chick-fil-A, The Container , Custom Research Inc., Dana Commercial Credit, Dial-A-Mattress, Enterprise Rent-A-Car, Midwest Express Airlines, Miller SQA, Special Expeditions, St. Paul Saints, USAA, and Ukrop's Super Markets -- values-driven leadership connects with strategic focus, executional excellence, control of destiny, trust-based relationships, generosity, investment in employee success, acting small, and brand cultivation to drive customer satisfaction, innovation, and growth. Dedicating a chapter to each of these nine drivers, this book is the most far-reaching and insightful vision ever presented of the principles and step-by-step actions that continuously bring success to life in a company.

Berry's comprehensive model reveals the soul that underlies the strategies and day-to-day operations of great service companies, guiding the thousands of daily decisions of individual employees. Clear, compelling, pathbreaking, Discovering the Soul of Service is essential reading for managers everywhere.

ebook,Leonard L. Berry,Discovering the Soul of Service The Nine Drivers of Sustainable Business Success,Free Press,BUSINESS ECONOMICS,BUSINESS ECONOMICS / Customer Relations,BUSINESS ECONOMICS / Management,BUSINESS ECONOMICS / Marketing / General,Business,Business Economics/Management - General,Business Economics/Marketing - General,Business Economics/Reference - General,Business management,Business / Economics / Finance,Business/Economics,CUSTOMER SERVICE,Case studies,Customer Relations,Customer services,Customer services - Management,Customer services - Management - Case studies,Customer services;Management.,Customer services;Management;Case studies.,General,General Adult,Management,Management - General,Marketing,Non-Fiction,Organizational theory behaviour,Reference - General,Service industries,Service industries.,United States,BUSINESS ECONOMICS / Reference,Business Economics / Customer Relations,Business Economics / Management,Business Economics / Marketing / General,Customer Relations,Management - General,Reference - General,Business / Economics / Finance,Customer Service,Case studies,Customer services,Management,Service industries,Business Economics,Business/Economics,Industrial Studies General,Business management,Organizational theory behaviour

Discovering the Soul of Service The Nine Drivers of Sustainable Business Success - edition by Leonard L. Berry. Download it once and read it on your device, PC, phones or tablets. Use features like bookmarks, note taking and highlighting while reading Discovering the Soul of Service The Nine Drivers of Sustainable Business Success.

 

Product details File Size 1852 KB Print Length 296 pages Publisher Free Press; 1 edition (July 13, 1999) Publication Date July 13, 1999 Sold by  Services LLC Language English ASIN B000FC0NIC

"" [Review ]

Tags : Kostenlose Bücher,